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Service Cloud

Get to know your customers better than before, connect with them the way they wish to be contacted, and empower your service team.

Service Spotlight

Service Cloud is a cloud-based tool that ensures the highest quality of customer service. It will allow you to respond to your customers’ needs 24/7, regardless of your team’s location.

With this Salesforce solution, your empowered service teams will be able to work faster and more efficiently than ever before.

Your service, sales, and marketing specialists will have a 360-degree view of your customers, whether they’re using the desktop or mobile app.

Service Cloud allows you to provide your customers with an omnichannel experience and self-service options, so they can troubleshoot more straightforward issues and find answers to FAQs themselves.

Thanks to automation, your service team will have more time for customers who need to solve more complex matters.



The Highest Quality Of Service

Respond to customer inquiries faster with Service Cloud. A convenient console that ensures a smooth flow of information, and a clear view provides the highest quality of service. Help your customers solve a problem, or create a community for them to share knowledge with one another.

Integration Of All Channels

Service Cloud enables the integration of all communication channels. Manage contacts via website, social media, or live chat. Provide your customers with a professional, omnichannel service and have everything under control thanks to a 360-degree view of each client.

Continuous Improvement

Service Cloud enables in-depth analyses and streamlining of your business communication processes. You know which channels are most important for your customers and where to look for improvements. Keep an eye on the level of customer service, and never stop improving!

3 Free Updates Every Year

Salesforce provides you with three updates to your Service Cloud per year, free of charge. This means that you will get additional, innovative features for your Salesforce product in the Spring, Summer, and Winter releases.

Learn More

Service Cloud offers its users much more than what could fit in one paragraph. We encourage you to watch this video to get a more comprehensive understanding of this Salesforce solution.

We will be happy to prepare a demo for you, to show you many advantages of this efficient product.

Contact us to see how to reach your customers the way they prefer, build a knowledge base for your service teams, and ultimately – take your customer service to the next level with Salesforce Service Cloud!

Service Cloud Live Demo
Meet your future Service Cloud platform!


Client Success Stories

See how our customers overcame their challenges thanks to Salesforce Sales Cloud.
We encourage you to read the success stories below!

DevSkiller: Implementation of Sales Cloud & Change Management

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Orkel Direkte AS: Implementation of Sales Cloud & Change Management

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SCRIVE: Implementation of Sales Cloud & Change Management

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Cloudity was responsible for customization of Salesforce platform to correspond with Aava Mobile GmbH needs, configuration and development of Salesforce solution for supporting the support team and bringing them convenient working conditions, configuration and development of Salesforce Communities solution for Aava Mobile's customers and partners.
I confirm the proper quality of delivered services as well as the necessary knowledge and experience of consultants who led the project. I recommend Cloudity as a Salesforce consultancy services provider.

Sven Johannsen
Chief Sales Officer, Aava Mobile GmbH


AMX Germany GmbH started the cooperation with Cloudity at the end of December 2020. We entrusted Cloudity with the implementation of Salesforce Revenue Cloud. The goal was to implement the solution at the earliest convenience. Therefore, the project was conducted in the agile methodology to provide more flexibility as well as efficiency to achieve optimal results.
The project lasted a month and the solution was released after a three-week implementation.
We are very pleased with the results of the project and recommend Cloudity as an experienced and trustworthy Salesforce consultancy services provider. Our cooperation has been very productive and we are looking forward to working with Cloudity in the future!

Sebastian Paasch
Managing Director, AMX Germany GmbH

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Piotr Borkowski
Account Executive