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Salesforce Managed Services

Are you looking for post-implementation support at the highest level?

Our specialists will make sure all changes and processes are carried out smoothly.

OVERVIEW
Service Spotlight

After the implementation of a Salesforce solution, you may need further modifications or support if you want to add new functionalities to your product, remove errors, or tune the new system to your company’s growing business needs.

Cloudity will provide you with post-implementation support of the highest level. Our Managed Services team is divided into specialized groups of consultants and developers who work primarily on support projects and implementations – if necessary. It all depends on our clients’ business needs.

We guarantee a high pace of work and fast delivery of results. Our specialists will also make sure that all changes and processes are carried out without harm to the customer’s Salesforce instance, and there are no unauthorized changes. Service hours are set individually, depending on the client’s needs. At request, we also sign a Service Level Agreement.

Why use Managed Services?

Can you relate to the following issues?

Check how we solve our clients’ problems and make them better understand the Salesforce ecosystem.

Lack of Transparency

Open communication is key in any partner relations. Your partner should always keep you up-to-date on the status of ongoing tasks. Do you sometimes feel misinformed about how much time your partner needs to implement certain features of the system?

Do you think that the tasks you commissioned are taking too long or you simply can’t get any answers regarding their status or time of completion? We understand it’s difficult when you don’t know when new features will be ready to use.

Check example how we solved it >

Lack of Project Management

Sticking to deadlines is crucial. If you can’t trust your partner with doing work on time, that’s a hint that something is wrong with this relationship.

How can you include the new system functionalities in your planning when you don’t know when or if you’ll be able to use them at all? Not knowing when you will be able to test the solution and start using it in everyday work makes it difficult for you to plan your actions.

Some partners don’t treat the project holistically, and instead, focus on very specific functionalities which on their own don’t mean much. It seems they don’t care about the general efficiency of the system. Look at it this way: what good is having a great engine, when the rest of your vehicle is unusable?

Check example how we solved it >

Lack of Business Understanding

Your implementation partner should do his best to understand your business. If your partner is simply doing what he’s told without reflection, it means he/she doesn’t understand your business needs or can’t think outside the box.

It might sound tempting to have someone like that at your disposal, but we’re only human – what if you make mistakes or your ideas are simply unrealistic? A professional partner will ask questions and challenge your ideas – and you should let him/her.

Remember that your job as a client is not to design your own system. You pay to have it done by experts.

Check example how we solved it >

WHAT YOU GAIN

Benefits

Work without downtime

We know the importance of your system operating efficiently. So, we handle Salesforce maintenance work, such as user and administrator support, error analysis and repair, and process modifications.

Your employees will be able to focus on what they do best – without having to waste time on system support. We will tune the system to your company’s processes. You can also leave performance and security support to us – we know what we’re doing.

We understand your expectations

Our experienced specialists understand your company’s business processes and know the direction you’re moving in.

Being aware of your organisation’s functions allows us to take over a large part of the responsibilities related to Salesforce maintenance and management. You can focus on scaling your business while we ensure the Salesforce products keep up with it.

Certified specialists

In 2019, our experts obtained the largest number of certificates among Polish Salesforce partners. We focus on long-term business relationships and have a flexible approach to cooperation, which you certainly know if you’ve worked with us before!

So far, we’ve been responsible for over 100 support projects. Among our clients were Hitachi, Paulaner, Quiksilver, Devskiller, and Scrive.

Save time and resources

Outsourcing training services is profitable in both time and money. Focus on growing your business and let us take care of maintenance work in your system – we will deliver services in line with your expectations.

Thanks to cloud technology, you don’t have to maintain an on-site support team – we will connect to your system and solve problems from anywhere in the world!

HOW WE WORK
Action Plan

What makes us
Specialists

At the beginning of cooperation, we offer our client a package of hours under the support agreement. We tailor the offer to the customer’s needs and propose from 20 up to 160 business hours per month.

As part of the services provided, we support each client with our team of consultants and developers. We also include a Product Owner, who manages the entire project and the team and communicates with the client regularly.

How we
communicate

We care about the continuity of communication. That is why we organise weekly status calls as well as workshops and face-to-face meetings. We always answer all inquiries in a timely manner.

We treat the customer as a partner – this approach works best!

We are here
to help you

We use Jira, Community Cloud, or any other tool chosen by the client in our daily work. As part of the package of hours, we fix errors, carry out minor configurations and modifications, and add new functionalities to the implemented Salesforce products.

How we support
your need

We identify our customers’ new needs – not only do we support but also develop their Salesforce platform. If it turns out that the need exceeds the support budget, we implement new, more complex functionalities under separate projects.

THEY TRUSTED US

Client Success Stories

See how our customers overcame their challenges thanks to Salesforce Sales Cloud.
We encourage you to read the success stories below!

DevSkiller: Implementation of Sales Cloud & Change Management

Learn More

Orkel Direkte AS: Implementation of Sales Cloud & Change Management

Learn More

SCRIVE: Implementation of Sales Cloud & Change Management

Learn More

Read More

Testimonials

Slide

Cloudity was responsible for customization of Salesforce platform to correspond with Aava Mobile GmbH needs, configuration and development of Salesforce solution for supporting the support team and bringing them convenient working conditions, configuration and development of Salesforce Communities solution for Aava Mobile's customers and partners.
I confirm the proper quality of delivered services as well as the necessary knowledge and experience of consultants who led the project. I recommend Cloudity as a Salesforce consultancy services provider.

Sven Johannsen
Chief Sales Officer, Aava Mobile GmbH

Slide

AMX Germany GmbH started the cooperation with Cloudity at the end of December 2020. We entrusted Cloudity with the implementation of Salesforce Revenue Cloud. The goal was to implement the solution at the earliest convenience. Therefore, the project was conducted in the agile methodology to provide more flexibility as well as efficiency to achieve optimal results.
The project lasted a month and the solution was released after a three-week implementation.
We are very pleased with the results of the project and recommend Cloudity as an experienced and trustworthy Salesforce consultancy services provider. Our cooperation has been very productive and we are looking forward to working with Cloudity in the future!

Sebastian Paasch
Managing Director, AMX Germany GmbH

Do you have questions about our solutions?

Write to us using the contact form below, or send a message directly to our team.

Do you need more information?

Fill out the form or send me a direct message on LinkedIn.

Piotr Borkowski
Account Executive

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I will contact you within one working day!

Arek Janik
Sales Manager

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