Automated sales process thanks to Salesforce Sales Cloud and Service CloudRead More
legacy CRM was not fit for their business processes no tool configured for their work model;
no ability to work on leads – the whole lead process was not defined;
limited reporting capabilities, lack of detail regarding:
closed business opportunities (revenue, product group),
onboarding process – limited visibility on projects (statuses, phases, quantity in a given market, etc.);
lack of integration between marketing and CRM.